Support

Purchases and subscriptions are handled by Apple or Google, depending on where you downloaded the app.

iPhone and iPad: to manage or cancel a subscription, open Settings, tap your name, then tap Subscriptions. To request a refund, visit reportaproblem.apple.com.

Android: open the Google Play Store app, tap your profile picture, then Payments & subscriptions › Subscriptions. Within 48 hours of a charge, refund requests go through Google Play. After 48 hours Google asks you to come to us, so email support@softstructure.app.

Your plans sync between the devices you sign in on. To remove everything, delete your account in the app’s settings: that deletes your plans from our systems, and from backups within 30 days. To change tracking, go to Settings › Privacy & Security › Tracking on iPhone, or delete or reset your advertising ID in your Android device’s settings. Read our Privacy Policy for details.

Soft Structure is a planning and wellbeing tool. It is not a medical device and does not diagnose, treat, cure, or prevent any disease or condition, or provide medical advice. For health concerns, consult a qualified health professional.

If you need help with your account, a subscription, or your privacy, you can reach us at support@softstructure.app.